Their eyes must be open to HEAR it

Have you ever noticed when you tried to tell someone what they should do they get defensive? Well telling someone can make them feel like they are being attacked and they go into defense mode. If they don't see it from your "point of view" then you are attacking them with trying to force them to "react" to the way you see it and from their "point of view" you have no idea what they see. If you can help them picture it then they will be able to clearly understand that you are simply trying to help them. They can not HEAR you if they closed their ears the minute they heard you telling them what to do. Open their eyes to see it first and they will eagerly listen.