Technology is good but it still takes human contact to get some things done. It is easy to ignore an e-mail. Sometimes it is just an excuse to simply say I e-mailed them which simply means the buck has been passed and that is all they are required to do. The human touch by telephone or face to face may be required to get any results. Technology seems to be replacing humanity which can sometimes lead to outcomes that are inhumane that no one sees and the human aspect of human beings gets lost in the technology. The closest thing some people get to a hug is a poke on face book.